HealthActions Physical Therapy Privacy Policy

HealthActions Physical Therapy (“HealthActions,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit forms, request appointments, communicate with us, or use our services.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Mailing address
• Date of birth
• Information submitted through appointment requests or contact forms
• Information you provide when communicating with our staff

We may also collect certain information automatically when you visit our website, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of website visits
• Referring website information

2. Cookies and Tracking Technologies

Our website may use cookies, pixels, web beacons, and similar technologies to improve website functionality, analyze website traffic, and enhance user experience.

You may disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

3. How We Use Information

We may use the information we collect to:

• Respond to inquiries and requests
• Schedule and manage appointments
• Provide patient services
• Communicate regarding appointments and services
• Improve our website and user experience
• Monitor website performance and security
• Comply with legal and regulatory obligations
• Protect our rights and property

4. SMS Communications

If you provide your mobile phone number and consent to receive text messages from HealthActions Physical Therapy, we may send SMS messages related to:

• Appointment reminders
• Appointment confirmations
• Scheduling updates
• Service notifications
• Account-related communications
• Other healthcare-related information

Message frequency may vary based on your interactions with our practice.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us.

For assistance, reply HELP to any SMS message or contact us directly using the information provided below.

Carriers are not liable for delayed or undelivered messages.

5. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information.

We do not sell, rent, lease, or otherwise disclose personal information to third parties except as described in this Privacy Policy.

Mobile Information

We do not share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Website hosting providers
• Appointment scheduling platforms
• Technology service providers
• SMS messaging providers
• Data storage providers

These service providers may access information only as necessary to perform services on our behalf and are contractually required to protect the information.

Legal Requirements

We may disclose personal information if required by law or if we believe disclosure is necessary to:

• Comply with legal obligations
• Respond to lawful requests from government authorities
• Protect our rights, property, or safety
• Protect patients, employees, or the public

Business Transfers

If HealthActions Physical Therapy undergoes a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the Internet or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any website you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that information has been collected from a child under 13, we will take reasonable steps to remove it.

9. Your Choices

You may choose not to provide certain personal information; however, doing so may limit your ability to use certain features or services.

You may opt out of marketing communications by following the unsubscribe instructions included in those communications.

You may opt out of SMS communications by replying STOP.

10. HIPAA Notice

This Privacy Policy applies to information collected through our website and online services. Certain information collected and maintained as part of your medical care may also be governed by applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Please refer to our Notice of Privacy Practices for information regarding protected health information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page along with a revised Effective Date. Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

HealthActions Physical Therapy

Address: 1711 College Ave, Jackson, AL 36545
Phone: (251) 246-5761
Email: jweatherly@healthactions.net